Q: I received an offer in the mail to apply for a loan. When I apply, it asks me to log in again. I’m having trouble logging in.

Click on âLog in,â which is located in the upper right-hand corner. Then click on âForgot password.â You can also click here . You will be prompted to change your password. Please make sure to enter the email address you used to apply with us. When you change your password, the new password must meet the criteria listed.

Question 1

What types of online credit products are available through TheLending?

Accepted Answer

TheLending offers online personal installment loans, which are unsecured, closed-ended loans that are repaid according to a set term and schedule, where each payment is an equal portion of the total amount borrowed and accrued interest.
For more information, please see our Rates and Terms.

Question 2

What are the interest rates and fees associated if I receive a credit product through TheLending?

Accepted Answer

The rates and terms for the products offered through TheLending are specific to your state of residence. We are continuously testing a range of rate options.
Please visit our Rates and Terms page to see rules specific to your state.

Question 3

I received an offer in the mail to apply for a loan. When I apply, it asks me to log in again. I’m having trouble logging in.

Accepted Answer

Click on â€œLog in,â€ which is located in the upper right-hand corner. Then click on â€œForgot password.â€ You can also click here. You will be prompted to change your password. Please make sure to enter the email address you used to apply with us. When you change your password, the new password must meet the criteria listed.

Question 4

What benefits do I get with the offer code?

Accepted Answer

We use special underwriting criteria that are tied to your information as well as your offer/promo code. Entering in the promo code helps to speed things along, but your offer will be the same.

Question 5

My offer code is not working from the offer letter I received.

Accepted Answer

You can apply directly on our website at www.thelending.pro and proceed without your offer code. Once you apply, your information will be recognized and you will receive the same benefits as if you had the code.

Question 6

I tried to apply at www.thelending.pro, but it doesn’t have a place for me to enter my promo code.

Accepted Answer

You can enter your promo code and apply through www.thelending.pro/myoffer or by clicking â€œDid you receive an offer code in the mail? Click hereâ€ on www.thelending.pro.

Question 7

I received an offer letter saying I was “pre-qualified.” What are my next steps?

Accepted Answer

Pre-qualified means that you meet our initial requirements, but are still subject to our verification of your identity and credit information.
Loan approval is subject to confirmation that your income, credit history, and application information meet the minimum requirements established for this offer.
The next step would be to complete an application. To apply, click here: Read more

Question 8

What website can I use to enter my promo code?

Accepted Answer

You should see www.thelending.pro/myoffer listed on the mailer that has your promo code. You can enter your promo code there.

Question 9

I received an TheLending mail offer intended for another person. How can I stop receiving these letters?

Accepted Answer

We apologize if you received a mail offer intended for someone else.
To opt out of receiving these mail offers, call the phone number(s) in the box at the bottom of the TheLending mail-offer letter where it says, “You can choose to stop receiving 'prescreened' offers of credit from this and other companies.”

Question 10

I would like to opt out of receiving mail offers.

Accepted Answer

Please call the number(s) in the box at the bottom of the TheLending mail offer where it says, “You can choose to stop receiving ‘prescreened’ offers of credit from this and other companies.”
To opt out of getting prescreened offers through the major credit bureaus, you can also visit the website optoutprescreen.com.

Question 11

How do I avoid smishing scams?

Accepted Answer

For information on what smishing is, how to report it, and how to avoid smishing scams, check out the helpful information below: What is smishing? Text message or SMS phishingâ€”also called â€œsmishingâ€â€”occurs when scam artists use deceptive text messages to lure consumers into providing their personal or financial information. The scam artists that send smishing messages often impersonate a government agency, bank, or other companies to lend legitimacy to their claims. Smishing messages typically ask consumers to provide usernames and passwords, credit and debit card numbers, PINs, or other sensitive information that scam artists can use to commit fraud. How to report smishing: Contact the company or organization that supposedly sent the text, using a phone number or website you know to be legitimate, so it can alert others and work with law enforcement to investigate the activity. Forward spam and scam texts to 7726 (SPAM), the spam reporting service run by the mobile industry. This sends the text to your phone carrier to investigate. Use tools on your mobile devices or from your carrier to filter or block unwanted messages or unknown senders. Report the phishing attack to the FTC at ReportFraud.ftc.gov. How to avoid smishing scams: Never provide your personal or financial information in response to text messages from unknown senders. Government agencies, banks, and other legitimate companies never ask for personal or financial information, like usernames, passwords, PINs, or credit or debit card numbers via text message. Donâ€™t be rushed. Smishing scams attempt to create a false sense of urgency by implying that an immediate response is required or that there is a limited time to respond. Verify the identity of the sender and take the time to ask yourself why the sender is asking for your information, then engage them through a trusted site or number. Donâ€™t click open links in unsolicited text messages. Clicking the link may infect your mobile device with a virus or malware designed to steal the personal or financial information stored on the device. Donâ€™t respond to a smishing message, or call a telephone number listed in an unsolicited text message. Responding, even to ask the sender to stop contacting you, verifies that your phone number is active and that you are willing to open such messages, which may lead to an increase in the unsolicited text messages you receive. Use caution when providing your cell phone number or other information on social media. This personal information can be easily bought, sold, and traded, and make you a target for smishing scams.

Question 12

Are TheLending products available in every state?

Accepted Answer

Products available through TheLending are not yet available in all areas. Our current list of states served is available here.
We are always looking for opportunities to expand our portfolio of products to best serve consumers across the country, so if we do not yet service your area, please check back soon!

Question 13

What is an APR?

Accepted Answer

APR stands for Annual Percentage Rate and is your true cost of credit stated on an annual basis.
It includes a loan's interest rate and origination fees and takes into account factors such as repayment amounts and frequency.
Rest assured, TheLending and its lending partners do not charge any such origination fees on the loans offered through ...
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Question 14

Will my personal information get deleted?

Accepted Answer

Due to legal and regulatory requirements, we are required to retain all records, including documents and electronic records, for a retention period of seven (7) years for OppFi customers, or anyone who received a product or service, and five (5) years for all consumers who did not receive a product or service. OppFi may also be required to retain certain records in order to comply with applicable laws and regulations, such as responding to law enforcement or otherwise cooperate with law enforcement or regulatory authorities. However, after the retention period has been met, all records that can be destroyed will be destroyed. For further information, you can view our and our lending partners' privacy policies here. If you are a California resident, please click here to view disclosures specific to you.

Question 15

What do I do if I am a victim of identity theft or fraud?

Accepted Answer

If you have been the victim of identity theft, please review the recommended next steps below. Required Steps: 1. File a police report or Federal Trade Commission Identity Theft Report (FTC Report) â€“ Complete a report about the suspected fraud at your local police department and keep a copy for your records. Please ensure that the police report or FTC Report contains our business name and/or reference to your loan. Your FTC Report will need to be printed. It is suggested that you send a copy to the company in question. TheLending suggests that you include the following information in the police report or FTC Report:Â How and when you became aware of the suspected fraud If funds from the loan were deposited into an account on which you are an authorized signer or to which you have access, include the names and addresses of any other co-owners or authorized signers. If you are not the recipient of the loan proceeds, provide any information you have relating to the recipient(s) of the loan proceeds. The time frame for the fraudulent activity The names of any other lenders or financial institutions you believe were also defrauded 2. Send the police report or FTC Report to TheLending â€“ Now that you have completed the police report or FTC Report t, with the details listed above, please send a copy to fraud@thelending.pro. The police report or FTC Report will help with: Removing fraudulent information from your credit report Stopping debt collection activity connected to the alleged fraud Placing a fraud alert on your credit report that can stay in effect for seven years Obtaining information from other companies concerning accounts that may have been opened or misused due to the fraud Additional Recommendations: 1. Contact All Other Credit Card or Loan Agencies Where You Hold Accounts â€“ In addition to contacting TheLending, we suggest contacting all of your other financial institutions as it is common for fraudsters to commit additional acts of fraud after obtaining a consumerâ€™s personal information. 2. Freeze Accounts â€“ Close all additional accounts that you believe were used or opened fraudulently. If you intend to open new accounts, you should consider changing personal identification numbers such as pins or passwords. Password tip: It is always recommended to combine numbers, letters, and symbols. 3. Contact Credit Report Companies â€“ Create a fraud alert with the Credit Report Companies.Â A fraud alert requires the prospective company to verify your identity before issuing credit in your name. The initial alert stays on your credit report for one year. To set up a fraud alert: Call one of the companies below (Only one is required). Equifax: 800-525-6285 or equifax.com Experian: 888-397-3742 or experian.com TransUnion: 800-680-7289 or transunion.com Report that you are a victim of identity theft. Ask the company to freeze or flag your account. Request a copy of your credit report from each of the three credit reporting agencies. Provide your current contact. Set a reminder. Your original fraud alert will stay on your credit report for one year. You must renew if you intend to keep it on for longer. Record all dates and interactions, including calls, emails, and SMS. Also, keep copies of ALL letters that have been sent. 4. Submit an identity theft complaint with the FTC â€“ To submit an identity theft complaint with the FTC, complete one of the following: Contact the FTCâ€™s Identity Theft Hotline at 877-ID-THEFT (877-438-4338) File your complaint online at https://www.ftc.gov/. (Again, be sure to print and save copies.) 5. Dispute Errors with Credit Report Agencies â€“ Send a letter to each credit reporting agency explaining mistakes you notice on existing accounts. Include all errors you found. Provide the dispute in writing and attach the police report and FTC Report. It is important to follow up on all inaccuracies and continue to monitor your credit report for potential future fraudulent activity. Additionally, you should continue to communicate with each companyâ€™s fraud team until the fraud has been confirmed or the case has been closed. Once the police report or FTC Report is obtained, TheLending will investigate immediately. You will be notified of our outcome at the end of our investigation. If no fraud has been found, you will be informed that you are still liable for the repayment of the loan.

Question 16

Who are your lending partners?

Accepted Answer

TheLending provides access to credit products to consumers throughout the United States through partnerships with our lending partners:

FinWise Bank (FW Bank) is an FDIC-insured, state-chartered financial technology bank located in Sandy, Utah.
First Electronic Bank (FEB) is an FDIC-insured, state-chartered industrial bank headquartered in Salt Lake City, Utah.
Capital Community Bank (CC Bank) is an FDIC-insured, state-chartered bank ...
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Question 17

Is TheLending a legitimate company?

Accepted Answer

Yes! TheLending is legitimate and is not a scam. TheLending is one of the highest-rated companies in the non-prime consumer lending space. TheLending has an A+ rating from the Better Business Bureau and is highly rated on Trustpilot and LendingTree for our unmatched customer service. TheLending has been named on Inc. 500â€™s list of fastest growing companies, is one of Built in Chicagoâ€™s top 100 digital companies, and was named an industry leader by The Center for Financial Services Innovation.

Question 18

I’m a previous TheLending customer, but I have moved to a different state. Can I still apply?

Accepted Answer

If you were previously a customer of TheLending and your account is in good standing, you may be able to submit an application if you moved to a state where we offer our products.
For more information about the product options and lender(s) in your state, please visit our Rates and Terms page.

Question 19

Is this an TheLending loan or a loan from your lending partners?

Accepted Answer

TheLending does not originate loans. Our lending partners originate loans in certain states (please see our Rates and Terms page for more details). However, TheLending has contracted with our lending partners to service the loan products that originate through our website. Therefore, TheLending will be your single point of contact for all questions or ...
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Question 20

What is the relationship between TheLending and your lending partners?

Accepted Answer

Our lending partners are state-chartered banks that use the TheLending Lending Platform to originate credit products for consumers. All loans originated by our lending partners will be serviced by Opploans.

Question 21

Who do I work with if I am approved?

Accepted Answer

As the servicer of these credit products, you will work with TheLending directly.

Question 22

How can I get a personal loan online?

Accepted Answer

In the pre-digital age, a bank or credit union could provide access to a personal loan through a sometimes lengthy application process. With an online lending platform, your application can be reviewed and you may receive a decision on the same day. With TheLending, depending on when you are approved, you may receive funds as soon as the same business day.1 TheLending is a leader in the online lending industry. Our online application process prioritizes speed, security, and simplicity. Our Advocates are here to support you from application through payoff. You can start your loan application today here.

Question 23

What is an installment loan?

Accepted Answer

There are many different kinds of personal loans. From the credit card in your wallet to the mortgage on your house to the money you borrowed from a family member, the sheer number of financial products out there can be overwhelming. An installment loan is probably the most common type of personal loan. With an installment loan, you pay back the amount borrowed (called the principal) plus any accrued interest in regular payments over a pre-determined period of time. With TheLending, the length of the repayment term can range from six months to three years. The principal will accrue interest over the life of the loan. The longer the repayment term, the more interest accrues and the more you pay. Even though your regular payments will be lower on a loan with a longer repayment term, you will end up paying more due to the increased amount of interest accrued. Payments are usually made monthly or twice-monthly, depending on the terms of the loan agreement. The payments will always be in the same amount unless the interest rate changes at some point over the term of the loan. It is always a good idea to check whether or not your loan has a fixed or a floating interest rate. If you have a floating interest rate and the rate goes up in, say, year two of a three-year term, your monthly payments will increase. There are also additional charges that will likely factor into the cost of your loan. They might even be deducted from the principal. For instance, if you have a $1,000 loan with a 10% origination fee, you will only receive $900.* *OppFi does not charge an origination fee.

Question 24

What is an online personal loan?

Accepted Answer

An online personal loan is a loan made to an individual rather than a business. They are usually sought in order to consolidate debt or to cover emergency expenses. The two main types of online personal loans are â€œsecuredâ€ loans and â€œunsecuredâ€ loans. Secured Loan: A secured loan is one where property is pledged as collateral. For instance, a mortgage is a secured loan with the borrower's house serving as collateral. Should the borrower be unable to repay and default on the loan, the collateral will be claimed by the lending institution as compensation. Unsecured Loan: An unsecured loan is one where no property is pledged as collateral. The loan is approved entirely on the individual's ability to repay. Outside of mortgages and auto loans, the majority of online personal loans are unsecured. Because the borrower's credit score is a major factor in determining their creditworthiness, individuals with low credit scores are usually unable to get approved for an unsecured, online personal loan from a bank or traditional lender. TheLending leverages cutting-edge technology and customer data to evaluate our customers on a person-by-person basis. We tailor all our products toward a customer's ability to repay.

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